Business Administration and Customer Experience Management, Bachelor of Arts

Distance learning program @ European Distance Learning University Hamburg 

👉 The part-time course "Business Administration and Customer Experience Management" in Hamburg, offered and leading to the degree of "Bachelor of Arts" in 36 months. It is aimed at students who want to combine business basics with customer experience management. The curriculum includes financial management, marketing strategies, corporate management, and human resource management, with a special focus on building positive customer relationships.

At a Glance

🏫 Provider European Distance Learning University Hamburg, UAS based in Hamburg (Germany)
The Euro-FH - European Distance-Learning University Hamburg is a state-recognized private distance-learning university with over 70 courses of study and further education programs. It enables a flexible, practice-oriented study program that optimally combines work, family, and studies. With its innovative study models, international orientation, and focus on sustainability, the Euro-FH offers a future-oriented academic education.
🎓 Field of Study Economy & MediaManagement
📜 Degree Bachelor of Arts (B.A.)
⏳ Duration 6 Semesters, Study effort 26 hours weekly
🎯 ECTS 180 Credit Points
🌍 Language of Instruction German
📖 Course contents Introduction to Studies and Scientific Work, General Business Administration, Fundamentals of Service Management, Project Management, Personnel, Leadership and Organization, Basics of Accounting, Product and Service Marketing, English for Business, Quantitative Methods, Market and Advertising Psychology, Business Ethics and Corporate Governance, Customer Experience Management, Service Engineering and Design, Information Management, Cost Accounting and Controlling, Investment and Financing, Economics, Change Management, Business Management, Business Law, International Service Management, Digital Transformation Elective Modules: Consulting, Industry-oriented Service Management, Management in Retail/E-Commerce, Tourism and Event Management, Logistics
✅ ZFU Approval The Central State Office for Distance Learning (ZFU) has approved the course Business Administration and Customer Experience Management under the number 179418c.
📅 Enrollment Anytime
💶 Fees
from 279 € monthly
from 13392 € total
🔗 More Info https://www.euro-fh.de

Admission requirements

  • Applicants must have a university entrance qualification, for example, by passing the Abitur or obtaining a technical college entrance qualification
  • A successfully completed first degree in a business or related field is required
  • Applicants should have good English language skills as parts of the course are offered in English
  • Experience in the field of business administration or customer experience management is advantageous but not mandatory
  • It is advisable to have basic knowledge in using digital media and tools

Details

The course "BWL and Customer Experience Management" leads to the degree "Bachelor of Arts" and lasts for 36 months. It is offered on a part-time basis in Hamburg.

Offered by the European Fernhochschule Hamburg, the course is aimed at students who want to gain a solid understanding of business fundamentals combined with the management of customer experiences.

The course covers an in-depth examination of business topics such as financial management, marketing strategies, corporate leadership, and human resource management. In addition, there is a special focus on Customer Experience Management, which aims to create positive interactions and relationships between customers and companies.

The course is accredited by FIBAA and is valid from 01.01.2024 to 30.09.2025. The course profile was revised and renamed "Service & Customer Experience Management" during the accreditation process.

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